FAQ

What’s included in the 63-piece set?

The set includes:

• 32 face + eye brushes

• 8 precision detail brushes

• 8 beauty sponges

• 2 powder puffs

• 2 mini puffs

• 2 cleaning pads

• 2 brush-cleaning gloves

• Eyelash curler + spare pads

• Brow razor

• Lash comb

• Eyeshadow sponge applicators

• Travel storage bag

Do you offer returns?

We offer returns within 30 days, as long as items are unused and in original packaging.

For sanitary reasons, we cannot accept used brushes or tools.

For return assistance, contact: support@puregleams.store

What payment methods do you accept?

We accept all major credit cards, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I make changes or cancel my order?

If you need to modify or cancel an order, please contact us within 12 hours of placing it.

Once your order has been processed or shipped, we’re unable to make changes.

Do you ship internationally?

Yes. We ship worldwide, including the UK, USA, Canada, Europe, Australia, New Zealand and more.

Shipping rates and times are shown at checkout.

How long does shipping take?

Processing Time: 1–3 business days

Shipping Times:

• UK: 5–10 business days

• USA & Canada: 7–12 business days

• Europe: 7–12 business days

• Australia & NZ: 7–14 business days

• Rest of World: 10–15 business days

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.